5 Elements Salon, Spa & Boutique

SALON/SPA ETIQUETTE

For assistance in scheduling a salon or spa service:

Our Spa Coordinators will be pleased to assist you. Email us at appts@5elements-spa-salon.com,

or call (260) 969-6955

Arrival and Check-In:

We suggest that you arrive at least 20 minutes prior to your scheduled appointment to complete any necessary paperwork. Change into comfortable spa attire, relax, and enjoy our amenities of the salon/spa "experience".

Late Arrivals:

Should you arrive late, your appointment may be shortened to accommodate our technicians to be on time for their next guest. Guests who arrive late may not receive the full time allotted, but will be charged the full amount of the service.

Cancellations and No-Shows:

Thank you for honoring our technician's most valuable time.

To avoid any charges, please call us or leave us a message on our 'after hours' message service to cancel or reschedule.
We request a 24 hour cancellation notice for any scheduled appointment.
Late cancellations are subject to and charged a fee of 50% of the scheduled service(s).
No-shows are subject to and charged the full amount of the scheduled service(s).
Both late and no-show appointment assessed fees are payable at the time of your next scheduled appointment.
All guests will receive a 'courtesy confirmation call' the day prior to your scheduled appointment.

Payment:

We accept cash, local checks, Visa, MasterCard and Discover. A 50% non-refundable deposit is required at the time the appointment is scheduled for all spa packages, group packages of four or more guests, or special promotional packages.

A major credit card will be needed to secure all appointments for Weddings, Spa Parties, or Special Occasion Events at the Time of booking.

Senior Citizen's Discount

Our 60+ year young guests receive 10% off.

Smoking:

As a courtesy to others, smoking is prohibited within our facility.

Professional Retail Policy:

We pride ourselves in offering high quality professional retail salon and spa products. We appreciate your support for our profession when choosing 5 Elements as your point of purchase destination. Products, with a receipt, may be returned within 30 days from date of purchase for a salon credit. No cash or charge refunds will be given.

Quality Service Policy:

All chemical services are guaranteed only when our professional products are used for homecare maintenance. Our staff will recommend a homecare regimen to maintain, restore and replenish your individual needs.

If at any time you are not satisfied with the quality of your service at 5 Elements, please notify management within two weeks of your visit. We will gladly assist you.

If at any time you are not satisfied with a staff member of 5 Elements for whatever reason, please notify management.

We encourage you to experience different staff members within each of our domains. 5 Elements management realizes that our staff and guests are our greatest resource. Our staff respects the fact that we want our guests to continue patronizing our facility and will never take offense as to your decisions.

Cell Phones and Pagers:

PLEASE SILENCE YOUR CELL PHONES AND PAGERS! AS A COURTESY TO OUR TECHNICIANS AND GUESTS, WE ARE TRYING TO CORRECT THIS ONGOING IMPOLITE INCONVIENCE TO OUR TECHNICIANS AND GUESTS. PHONE CALLS SHOULD BE TAKEN AND/OR RETURNED AFTER YOUR LEAVE THE SALON / SPA. THANK YOU FOR YOUR COOPERATION.

Age Requirement and Children's Policy:

Please make necessary child care arrangements for children under the age of 12, to avoid the re-scheduling of your appointment.

As a courtesy to our Adult Guests and our Technicians:

Children under the age of 12 must have an appointment and be accompanied by an adult during their appointment time.
Children under the age of 12 are not permitted in the salon / spa during your personal appointment time.

5 Elements Website:

Visit us at http://www.5elements-spa-salon.com to browse our brochure, for appointment requests, staff profiles, online orders, email announcements, monthly and seasonal promotions, gift cards, gift baskets and much, much more.

Gratuity:

Gratuity is not included in the price of our services.

Prices:

All prices are subject to change.


Home Services Massage Services Barber Services Hair Services Skin Services Nail Services Spa Etiquette Our Policies Promotions Products Professional Products Weddings Wedding Services Wedding Day Magazine Lillian Rose Chocolate Fountain A Party Apart MJ Studios Microdermabrasion Gift Certificates Contact Us Employment Our Staff Plastic Surgery		SALON/SPA ETIQUETTE For assistance in scheduling a salon or spa service: Our Spa Coordinators will be pleased to assist you. Email us at appts@5elements-spa-salon.com, or call (260) 969-6955 Arrival and Check-In: We suggest that you arrive at least 20 minutes prior to your scheduled appointment to complete any necessary paperwork. Change into comfortable spa attire, relax, and enjoy our amenities of the salon/spa "experience". Late Arrivals: Should you arrive late, your appointment may be shortened to accommodate our technicians to be on time for their next guest. Guests who arrive late may not receive the full time allotted, but will be charged the full amount of the service. Cancellations and No-Shows: Thank you for honoring our technician's most valuable time. To avoid any charges, please call us or leave us a message on our 'after hours' message service to cancel or reschedule. We request a 24 hour cancellation notice for any scheduled appointment. Late cancellations are subject to and charged a fee of 50% of the scheduled service(s). No-shows are subject to and charged the full amount of the scheduled service(s). Both late and no-show appointment assessed fees are payable at the time of your next scheduled appointment. All guests will receive a 'courtesy confirmation call' the day prior to your scheduled appointment. Payment: We accept cash, local checks, Visa, MasterCard and Discover. A 50% non-refundable deposit is required at the time the appointment is scheduled for all spa packages, group packages of four or more guests, or special promotional packages. A major credit card will be needed to secure all appointments for Weddings, Spa Parties, or Special Occasion Events at the Time of booking. Senior Citizen's Discount Our 60+ year young guests receive 10% off. Smoking: As a courtesy to others, smoking is prohibited within our facility. Professional Retail Policy: We pride ourselves in offering high quality professional retail salon and spa products. We appreciate your support for our profession when choosing 5 Elements as your point of purchase destination. Products, with a receipt, may be returned within 30 days from date of purchase for a salon credit. No cash or charge refunds will be given. Quality Service Policy: All chemical services are guaranteed only when our professional products are used for homecare maintenance. Our staff will recommend a homecare regimen to maintain, restore and replenish your individual needs. If at any time you are not satisfied with the quality of your service at 5 Elements, please notify management within two weeks of your visit. We will gladly assist you. If at any time you are not satisfied with a staff member of 5 Elements for whatever reason, please notify management. We encourage you to experience different staff members within each of our domains. 5 Elements management realizes that our staff and guests are our greatest resource. Our staff respects the fact that we want our guests to continue patronizing our facility and will never take offense as to your decisions. Cell Phones and Pagers: PLEASE SILENCE YOUR CELL PHONES AND PAGERS! AS A COURTESY TO OUR TECHNICIANS AND GUESTS, WE ARE TRYING TO CORRECT THIS ONGOING IMPOLITE INCONVIENCE TO OUR TECHNICIANS AND GUESTS. PHONE CALLS SHOULD BE TAKEN AND/OR RETURNED AFTER YOUR LEAVE THE SALON / SPA. THANK YOU FOR YOUR COOPERATION. Age Requirement and Children's Policy: Please make necessary child care arrangements for children under the age of 12, to avoid the re-scheduling of your appointment. As a courtesy to our Adult Guests and our Technicians: Children under the age of 12 must have an appointment and be accompanied by an adult during their appointment time. Children under the age of 12 are not permitted in the salon / spa during your personal appointment time. 5 Elements Website: Visit us at http://www.5elements-spa-salon.com to browse our brochure, for appointment requests, staff profiles, online orders, email announcements, monthly and seasonal promotions, gift cards, gift baskets and much, much more. Gratuity: Gratuity is not included in the price of our services. Prices: All prices are subject to change.

Copyright 2004 5 Elements